Helios has established dedicated communication channels to facilitate fast coordination, robust order support, and clear operational understanding for both pharmacies and prescribers. Primary contact methods include a dedicated phone line for urgent orders, clarification requests, and immediate operational support. Email serves as a channel for administrative tasks such as onboarding processes, documentation exchange, billing inquiries, and general correspondence. Furthermore, fax remains a commonly utilized method for prescription submissions and refill requests. For ongoing partners, defined communication workflows are typically aligned with their established ordering processes. Pharmacies and prescribers commonly reach out to Helios for a variety of reasons, encompassing initial onboarding and partnership discussions, inquiries regarding formulation feasibility, clarification on prescriptions, urgent patient-specific requests, coordination of deliveries, and support related to billing or documentation. Helios's operational hub is a centralized compounding facility located in Markham, Ontario. This centralized approach offers distinct advantages, including the maintenance of highly controlled compounding environments, standardization of quality control and documentation, efficient coordination of province-wide deliveries, and consistent support to pharmacies regardless of their geographical location. Despite the facility's Markham base, Helios effectively supports partners across the entirety of Ontario through robust delivery and logistics frameworks, ensuring both urban and remote pharmacies can access essential compounding services. To ensure smooth coordination and avoid delays, partners are advised to utilize the designated channels for prescription submission, provide complete order details, and clearly indicate urgency when clinically required. This streamlined, centralized contact strategy guarantees faster responses, minimizes communication gaps, and ensures predictable turnaround times for compounded medications.