The process of submitting a prescription is designed to be a consistent and repeatable workflow for pharmacies, mirroring standard vendor operations. To facilitate this, several common submission methods are available, including fax submission, often serving as a primary channel due to its widespread use. Additionally, secure electronic submission may be an option, depending on the specific partner workflow in place. For ongoing needs, portal-based refill requests can be utilized if a dedicated portal workflow has been established. To ensure efficient processing and avoid any potential delays, it is critical that every prescription order submitted includes comprehensive and accurate information. This encompasses the patient's full name and any other relevant identifiers, as well as precise details regarding the medication itself. Essential medication information includes the medication name, its exact compounded formulation requirements, strength, dosage form, quantity, and clear directions for use. Furthermore, complete prescriber information and contact details are mandatory. Any special instructions, such as requirements for allergen-free or preservative-free formulations, specific bases, or desired flavoring, must also be clearly noted. Once a prescription is submitted, it undergoes a meticulous internal process. Initially, Helios performs a thorough review and verification to check for clarity and completeness of all provided details. If any ambiguities or missing information are identified, Helios proactively reaches out to the pharmacy or prescriber for necessary clarifications, ensuring the order can proceed accurately. Following successful verification, the compounding process commences. This phase is carefully scheduled, taking into account the type of compounding required (whether sterile or non-sterile) and the current availability of all necessary ingredients. As the compounding nears completion, crucial documentation is prepared, which may include invoices and detailed mixture breakdowns, as applicable to the order. Finally, shipment is meticulously arranged, and delivery is executed in accordance with the established partner workflow. For subsequent refills, requests are typically handled through existing portal workflows, if enabled, or via fax submission, requiring a reference to a prior prescription or quote and confirmation that refills remain available.