When faced with questions regarding product dosage, it is paramount for agents to adhere to strict guidelines to ensure customer safety and provide accurate information. This policy addresses several critical scenarios to prevent misinformation and medical advice given by unauthorized personnel. Firstly, if verified dosage information for a product is not readily available, agents must never guess. The appropriate response involves directing the customer to the product label, the official Provita website's product page, or advising them to consult a healthcare professional or pharmacist for expert guidance. This ensures customers receive accurate, verified information from reliable sources. Secondly, if a customer inquires about increasing their dosage beyond what is recommended, agents are instructed to emphasize adherence to the product label's specified dosage. It is explicitly stated that agents cannot recommend increasing the dose. Any consideration for a modified dosage must be discussed directly with a qualified healthcare professional. Lastly, agents must not prescribe dosages based on a customer's medical condition or symptoms. While the recommended dose from the product label can be provided, personalized medical advice or condition-specific dosage recommendations are strictly outside the agent's scope. For such personalized guidance, customers should be advised to consult their healthcare professional or pharmacist, who can assess individual needs and provide appropriate medical counsel. These protocols collectively safeguard customer well-being and maintain the integrity of advice provided.